Medicare support


Medicare and Medicare Advantage customers can access Medtronic solutions.


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Medicare and Medicare Advantage customers start here

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Whether you’re new to Medicare coverage or new to Medtronic diabetes products through Medicare, you may have a lot of questions — most importantly around coverage for your supplies. We are here to help!

Medtronic offers integrated solutions to meet your lifestyle so you can think less about diabetes and more on what matters. Learn more about our solutions or visit the frequently asked questions.

Existing customers who have newly qualified for Medicare can update their benefits on Diabetes.shop.


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Complete our form and a therapy specialist will reach out to discuss your options.


       

Click here for device upgrade information


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Explore our integrated solutions

Automated Insulin Delivery System

For people who prefer an insulin pump


Medtronic Automated Insulin Delivery System - For people who prefer an insulin pump

Smart devices sold separately.


If you have type 1 diabetes, an insulin pump system could help prevent highs and lows with real-time insulin delivery adjustments 24/7— meaning less work for you!

With an insulin pump system, you get:

  • Easier mealtime dosing with Meal Detection™ technology*
  • Automatic adjustments and corrections every 5 minutes§
  • 96% fewer injections than daily insulin injections**

Learn more

Smart MDI System

For people who prefer insulin injections


Smart MDI System - For people who prefer insulin injections

Products sold separately.


If you manage your diabetes with multiple daily injections (MDI), the smart insulin injection system can help reduce the physical and mental effort required to manage diabetes.

With a Smart MDI system, you get:

  • Insulin tracking and dose reminders
  • Dosing recommendations
  • Actionable glucose alerts

Learn more

Understanding the basics


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If you’d like some foundational understanding of what it may mean to sign up for Medicare, we recommend visiting the Medicare website or calling 1-800-MEDICARE (1-800-633-4227).

Ordering ongoing supplies


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To make things easier, sign up for scheduled orders for ongoing shipments. We will still need to speak with you before the shipment is sent.

If you prefer, you can place your order online at www.Diabetes.shop or by phone.

Speaking with a specialist


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Speak to a Medtronic team member who can answer all your questions by calling 1-800-646-4633.

Existing customer? Use option 2
New to Medtronic? Use option 3



Original Medicare refers to Medicare Part A and Part B. You will, upon eligibility, have the opportunity to enroll with Medicare Part A for hospitalization and with Part B for medical equipment coverage such as Medtronic insulin pump, pump supplies, and sensors.

You also have the option to choose a Medicare Advantage Plan (Part C) instead of original Medicare to cover your Medtronic insulin pump, pump supplies, and sensors. Medicare Advantage is an “all in one” alternative to Original Medicare. If you’re planning on signing up for a Medicare Advantage plan, please confirm the specific details for coverage with the company that you select to understand whether they cover Medtronic supplies. Supplies include infusion sets, reservoirs, sensors, and test strips.

For more information on Medicare, please visit www.medicare.gov.

This will depend. Check with your current healthcare provider to make sure they are enrolled as a Medicare provider. Only providers registered with Medicare can prescribe covered products to individuals enrolled in Medicare.
  1. Before you enroll, visit with your healthcare provider to:
    • Discuss Medicare requirements for insulin pump coverage and to prepare for required lab tests (details covered in the next section on this page)
    • Confirm if they are an enrolled Medicare provider so that you can continue to see them for your diabetes management and ongoing prescription needs
  2. Make sure you are checking your blood glucose an average of 4 times a day or using a therapeutic continuous glucose monitor (CGM) at least one month before you enroll. Your healthcare provider will need to document this in your medical records.
Yes, an insulin pump system and supplies can be covered when specific criteria are met — including the MiniMed™ 780G system.

For a pump, CGM, and ongoing supplies to be covered, Medtronic will request for your healthcare provider to send us written documentation which should include:

  1. Your diabetes diagnosis
  2. If you are checking blood glucose an average of four times a day or using a therapeutic continuous glucose monitor (CGM) for the month prior to Medicare enrollment

Some additional blood tests from a lab may be required. Your healthcare provider may order various lab tests including a fasting C-Peptide, a fasting blood glucose test, and/or an “Islet Cell Autoantibody.” We can help guide you through the process if you call 1-877-585-0158 on Monday-Friday, 8 AM-6 PM Central Time.

If any issues occur with your pump, call our 24-Hour Technical Support team at 1-800-646-4633, option 1.

If you would like to find out the warranty status of your pump or discuss your upgrade options, call 1-800-646-4633, option 3 on Monday-Friday, 8 AM-6 PM Central Time.

To check your current warranty status online, visit www.Diabetes.shop/devices and sign into your account. If you don’t have an account created, you can create one here. Note: you do not have to be receiving supplies from Medtronic in order to create an account.

Yes, a Medtronic CGM is covered when used with an insulin pump system and specific criteria are met.

Both the Guardian™ 4 sensor and Guardian™ Sensor 3 are covered by Medicare when used with an insulin pump system.

No, the Guardian™ Connect CGM-only system will not be covered through Medicare because it does not have a durable receiver to meet Medicare benefit requirements. The CGM Access Discount program will still be available for qualifying individuals wanting Guardian™ Connect and who do not have coverage. Terms and conditions apply.

Yes, the CGM order process is the same as for pump supplies. You are able to get the CGM transmitter and glucose sensors through Medicare. If you would like to place an order today, you can do so at www.Diabetes.shop or contact us at 1-800-646-4633, option 2 (Monday-Friday 8 AM- 6 PM Central Time).

Yes. Medicare customers are allowed to be enrolled in scheduled orders, but before orders are released, we will need to contact you to ensure the supplies are still needed.

This is a Medicare DME benefit under Medicare Part B.

Direct customers can:

  • Order supplies at www.Diabetes.shop
  • Call 1-800-646-4633, option 2 on Monday-Friday, from 8 AM-6 PM Central Time.

We recommend setting up scheduled orders through either of these options which will create automatic orders based on your prescription.

Place orders when you have one month of supplies left to allow plenty of time for us to collect documents and process the order.

Distributor customers can:

  • Contact your distributor directly to place your next order

Yes, if utilizing a Medtronic pump system, you can receive coverage through your Medicare insurance.

We encourage you to place your next order when you open your last box of supplies to ensure your order has enough time to process. For your pump supplies, Medicare requires Medtronic to confirm the number of supplies that you have on hand before we can ship your next supply order.

For your sensor supplies, Medicare allows reorders based on your last order date and the amount of sensors in your last order cycle.

Yes, if you receive supplies directly from Medtronic, you may place orders by enrolling in “scheduled orders” online at www.Diabetes.shop or by speaking with a member of the Supply Management Team at 1-800-646-4633, option 2 on Monday-Friday, from 8 AM-6 PM Central Time.

We will still need to speak with you within two weeks before shipping to confirm the amount of supplies that you have on hand.

If you receive your orders through a Distributor, please contact them directly.

To speak with a Medtronic teammate who specializes in Medicare, call 1-877-585-0158 on Monday-Friday, 8 AM-6 PM Central Time.

You can also review Medicare resources at www.medicare.gov or by calling 1-800-MEDICARE (1-800-633-4227).

References

* Taking a bolus 15 – 20 minutes before a meal helps to keep blood sugar levels under control after eating.
** Fingersticks required in manual mode and to enter SmartGuard™. If symptoms don’t match alerts and readings, use a fingerstick. Refer to user guide. Pivotal trial participants spend avg of > 93% in SmartGuard™.


Important Safety Information: MiniMed™ 780G System With SmartGuard™ Technology With Guardian™ 4 Sensor

The MiniMed™ 780G system is intended for continuous delivery of basal insulin at selectable rates, and the administration of insulin boluses at selectable amounts for the management of type 1 diabetes mellitus in persons seven years of age and older requiring insulin as well as for the continuous monitoring and trending of glucose levels in the fluid under the skin. The MiniMed™ 780G system includes SmartGuard™ technology, which can be programmed to automatically adjust insulin delivery based on the continuous glucose monitoring (CGM) sensor glucose values and can suspend delivery of insulin when the sensor glucose (SG) value falls below or is predicted to fall below predefined threshold values.

The Medtronic MiniMed™ 780G system consists of the following devices: MiniMed™ 780G insulin pump, the Guardian™ 4 transmitter, the Guardian™ 4 sensor, One-press serter, the Accu-Chek™ Guide Link blood glucose meter, and the Accu-Chek™ Guide test strips. The system requires a prescription from a healthcare professional.

The Guardian™ 4 sensor is intended for use with the MiniMed™ 780G system and the Guardian 4 transmitter to monitor glucose levels for the management of diabetes. The sensor is intended for single use and requires a prescription. The Guardian™ 4 sensor is indicated for up to seven days of continuous use.

The Guardian™ 4 sensor is not intended to be used directly to make therapy adjustments while the MiniMed™ 780G is operating in manual mode. All therapy adjustments in manual mode should be based on measurements obtained using a blood glucose meter and not on values provided by the Guardian™ 4 sensor. The Guardian™ 4 sensor has been studied and is approved for use in patients ages 7 years and older and in the arm insertion site only. Do not use the Guardian™ 4 sensor in the abdomen or other body sites including the buttocks, due to unknown or different performance that could result in hypoglycemia or hyperglycemia.

WARNING: Do not use the SmartGuard™ feature for people who require less than 8 units or more than 250 units of total daily insulin per day. A total daily dose of at least 8 units, but no more than 250 units, is required to operate in the SmartGuard™ feature.

WARNING: Do not use the MiniMed™ 780G system until appropriate training has been received from a healthcare professional. Training is essential to ensure the safe use of the MiniMed™ 780G system.

WARNING: Do not use SG values to make treatment decisions, including delivering a bolus, while the pump is in Manual Mode. When the SmartGuard™ feature is active and you are no longer in Manual Mode, the pump uses an SG value, when available, to calculate a bolus amount. However, if your symptoms do not match the SG value, use a BG meter to confirm the SG value. Failure to confirm glucose levels when your symptoms do not match the SG value can result in the infusion of too much or too little insulin, which may cause hypoglycemia or hyperglycemia.

Pump therapy is not recommended for people whose vision or hearing does not allow for the recognition of pump signals, alerts, or alarms. The safety of the MiniMed™ 780G system has not been studied in pregnant women, persons with type 2 diabetes, or in persons using other anti-hyperglycemic therapies that do not include insulin. For complete details of the system, including product and important safety information such as indications, contraindications, warnings and precautions associated with system and its components, please consult https://www.medtronicdiabetes.com/important-safety-information#minimed-780g and the appropriate user guide at https://www.medtronicdiabetes.com/download-library


Important Safety Information: Guardian™ Connect CGM System
The Guardian™ Connect system requires a prescription and is indicated for continuous or periodic monitoring of glucose levels in the interstitial fluid under the skin, in patients (14 to 75 years of age) with diabetes mellitus. The system is intended to complement, not replace, information obtained from standard blood glucose monitoring devices, and is not recommended for people who are unwilling or unable to perform a minimum of two meter blood glucose tests per day, or for people who are unable or unwilling to maintain contact with their healthcare professional. The system requires a functioning mobile electronic device with correct settings. If the mobile device is not set up or used correctly, you may not receive sensor glucose information or alerts. For complete details of the system and its components, including warnings, contraindications, and precautions, please consult the user guide at http://www.medtronicdiabetes.com/support/download-library/user-guides and important safety information.


Important Safety Information: i-Port Advance™ Injection Port
i-Port Advance™ injection port is indicated for patients who administer or receive multiple daily subcutaneous injections of physician prescribed medications, including insulin. The device may remain in place for up to 72 hours to accommodate multiple injections without the discomfort of additional needle sticks. i-Port Advance™ injection port may be used on a wide range of patients, including adults and children. Prescription required. For more, please see http://www.medtronicdiabetes.com/important-safety-information.


Important Safety Information: InPen™
The InPen™ is a home- use reusable pen injector for single- patient use by people with diabetes under the supervision of an adult caregiver, or by a patient age 7 and older for the self- injection of a desired dose of insulin and for calculating an insulin dose or carbohydrate intake based on user entered data. A healthcare professional must assist in dosage programming of the device prior to use, based on various patient- specific criteria and targets. The InPen™ requires a prescription. For additional product and safety information, please consult the Instructions for Use and bit.ly/InPenRisks.


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