Service when you need it
Whether you’re new to Medtronic therapy or have been with us for many years, we are committed to providing you the best service and support we can. As a Medtronic customer, you have access to our dedicated team of experts 24 hours a day, 365 days a year—and that’s only one of the ways we’re here to help you be successful.
Designed with you in mind
Everyone's experience with diabetes is different. Our goal is to provide you with the level of support you want to help reach your therapy goals.
Support every step of the way
Help choosing the right therapy
Our therapy specialists can help you review your options as you choose the best therapy for you. They can help verify your insurance. See our products.
Living with diabetes comes with many barriers. Getting access to technology shouldn't be one of them. Learn more
Hands-on product training
In-person or online trainings help you get started on the right foot and make sure you have everything you need to be successful on your new therapy.
24-Hour Technical Support
We offer round-the-clock support for any issues you might encounter. When you need us call 1-800-646-4633 and select option 1.
Online educational resources
Interested in learning more about your diabetes device on your own? We offer a variety of resources available online to help.
If you’re looking for ways to improve your diabetes device, you always have the option to request a meeting with a clinical trainer to discuss any factors that may be impacting your sugar levels. CareLink™ software converts data from your device into easy to understand reports that can be used during healthcare provider visits.
Access to real people
Connect with a Medtronic Ambassador to talk with someone using Medtronic therapy.
Medtronic offers a global network of support so you can travel with ease and know we're always there.
You always have access to the latest technology with our variety of treatment options and different upgrade programs.
Phone menu options
Product technical support or software assistance, press 1
Purchase supplies or get a status of an order, press 2
Insulin pump, CGM and smart pen upgrade or check status of recent device order, press 3(Monday - Friday, 8:00 a.m. to 7:00 p.m. Central Time)
Payments and billing, press 4(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)
Returns and exchanges, press 5(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)
Please click here to get in touch
Please click here for international contacts
Looking for something else?
Stay in the know
We’re always working to improve our customer support. When we release new support options, we often let customers know via email. Share your information and consent with us to make sure you’re in the loop.
Why Medtronic is the right choice
At Medtronic, we aim to provide you the right solution at the right time, wherever you are in your diabetes journey. Our focus is to help you achieve better glucose control and spend less time managing highs and lows.