ALERT: Due to the inclement weather across much of the country, Medtronic deliveries are currently experiencing delays and there will be longer than normal hold times on the phone. Visit www.Diabetes.shop if you need to place an order, get a sensor or belt clip replacement, or check the status of your supply order. X

Support every step of the way


Help choosing the right therapy

Help choosing the right therapy

Our therapy specialists can help you review your options as you choose the best therapy for you. They can help verify your insurance.



Assistance programs

Assistance programs

Living with diabetes comes with many barriers. Getting access to technology shouldn't be one of them. Learn more



Hands-on product training

Hands-on product training

In-person or online trainings help you get started on the right foot and make sure you have everything you need to be successful on your new therapy.



24-Hour Technical Support

24-Hour Technical Support

We offer round-the-clock support for any issues you might encounter. When you need us call 1-800-646-4633 and select option 1.



Online educational resources

Online educational resources

Interested in learning more about your diabetes device on your own? We offer a variety of resources available online to help.



Clinical guidance

Clinical guidance

If you’re looking for ways to improve your diabetes management, you always have the option to request a meeting with a clinical trainer to discuss any factors that may be impacting your sugar levels. CareLink software converts data from your device into easy to understand reports that can be used during doctor's visits.



Access to real people

Access to real people

Connect with a Medtronic Ambassador to talk with someone using Medtronic therapy.



Supply ordering on your terms

Supply ordering on your terms

Diabetes.shop is the place to manage supply orders and communication preferences. You can even request a replacement sensor or pump clip.



Upgrade options

Upgrade options

You always have access to the latest technology with our variety of treatment options and different upgrade programs.

Real customer care experiences


Phone menu options


1

Product technical support or software assistance, press 1

2

Purchase supplies or get a status of an order, press 2

3

Insulin pump, CGM and smart pen upgrade or check status of recent device order, press 3

(Monday - Friday, 8:00 a.m. to 7:00 p.m. Central Time)
4

Payments and billing, press 4

(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)
5

Returns and exchanges, press 5

(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)



Diabetes.shop support

Please click here to get in touch


International contacts

Please click here for international contacts




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Stay in the know


We’re always working to improve our customer support. When we release new support options, we often let customers know via email. Share your information and consent with us to make sure you’re in the loop.


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