As a Customer/Patient served by Medtronic, you have certain Rights and Responsibilities which include to:
Be fully informed in advance about the care/products to be provided, including the disciplines that furnish care/products and the frequency of visits/ interactions, as well as any modifications to your plan of care.
Be informed, both orally and in writing, in advance of care/products being provided, of the charges, including payment for care/products expected from third parties and any charges for which the customer/patient will be responsible.
Receive information about the scope of care/ products that the company will provide and specific limitations on the care/products.
Participate in the development and periodic revision of the plan of care (in coordination with your healthcare professional).
Refuse care/ products after the consequences of such refusal are fully presented.
Be informed of customer/patient rights under state laws to formulate an Advanced Directive, if applicable.
Have your property and person treated with respect, consideration, and recognition of client/patient dignity and individuality.
Be able to identify visiting personnel members (or others accessing your information and account) through proper identification.
Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of client/patient property.
Voice grievances/ complaints regarding treatment or care/products, lack of respect of property, or recommend changes in policy, personnel, or care/ products without restraint, interference, coercion, discrimination, or reprisal.
Have grievances/ complaints regarding treatment or care/products that is or is not furnished, or lack of respect of property, investigated appropriately.
Confidentiality and privacy of all information contained in the customer/patient record and of Protected Health Information (PHI).
Be advised on company policies/procedures regarding disclosures of clinical records.
Choose a healthcare provider, including choosing an attending physician, if applicable.
Receive appropriate care/products without discrimination in accordance with physician orders, if applicable.
Be informed of any financial benefits when referred to a company.
Be fully informed of one’s rights and responsibilities.