My Insights are powered by your full system, so you won’t receive insights if you’ve taken a pump or sensor break for longer than 14 days within the last month. We look forward to getting you back on track with your My Insights email.
If that’s not the case, here are some other reasons why your data might not be uploading:
- Check to see if you’re still logged in to the MiniMed™ Mobile app.
- Make sure "Sync to CareLink™" is turned on. Here’s how: Tap on the three lines in the top left corner of the app and select the sync option. If it’s on, you will see a green bar on the next screen. If it’s turned off, you will see a white circle with no bar. Tap to turn on.
- Look at when the last app sync occurred. If it was more than 24 hours ago, tap “Upload Now”.
If you don’t use the app then upload to CareLink™ Personal every 2 weeks using the blue adapter. Still need help? Call 877-379-6242 to speak with a support representative Monday-Friday, 9AM-6PM CT.