MiniMed^™ insulin pump basal setting programming support

Yes, by definition, this is a recall for correction. A “recall” does not always mean that you stop using the product or return it to the company. A recall sometimes means that the medical device needs to be checked, adjusted, or fixed, as is the case here.

At Medtronic, customer safety, awareness and customer satisfaction are our top priorities. Medtronic is proactively notifying impacted customers to ensure that they are made aware of the potential safety risks associated with not having saved basal insulin rates programmed into the pump. Medtronic will remind customers of how to ensure these settings are saved in the pump.

No, this notification is not associated with prior urgent recalls issued by Medtronic.

The instructions for how to program basal rates are included in the user guides for the MiniMed™ 600 and MiniMed™ 700 series pumps. However, in April 2021, Medtronic became aware of instances where basal rates were not correctly programmed and/or saved in a new or replacement insulin pump and began researching the issue to determine why this happens and how to help prevent this from happening.

In researching this issue, we identified that it's most likely during the first months of transitioning to a new or replacement pump that the basal rate settings may not be saved in the pump. Therefore, we are proactively reaching out to customers who received new or replacement pumps over the past six months to ensure they have basal rates programmed.

No, your device does not require replacement due to this issue.

All pumps arrive with factory settings and must be programmed with your basal rates and/or other verified settings (i.e., Bolus Wizard^TM settings, sensor settings, etc.), which must be set up and saved on your pump prior to use.

Check if the basal rate settings are present on your pump. If the basal rate settings are not present on your pump, follow the instructions as indicated in the notice letter and the user guide.